Refund Policy

DartCloudFunctions provides access to proprietary digital software services delivered on a subscription basis.

All purchases are final and non-refundable. Once access to paid Aortem services is provisioned, we do not issue refunds, partial refunds, credits, or exchanges except where required by law.

• Perceived dissatisfaction with functionality, performance, or outcomes.
• Failure to use the services during the subscription term.
• Changes to features, roadmap, integrations, or availability.
• Early cancellation of an annual subscription.
• Downgrades, plan changes, or organizational restructuring.

Subscriptions are billed annually in advance unless explicitly stated otherwise at checkout. Customers may cancel at any time to prevent future renewals. Cancellation does not result in a refund of fees already paid.

Aortem may provide access to a sandbox or evaluation environment before purchase. Sandbox access is for evaluation only and does not constitute a free trial or paid subscription. Paid access is granted only after purchase and acceptance of applicable policies.

Initiating a chargeback or payment dispute does not override this Refund Policy. Aortem reserves the right to submit this policy, proof of service access, and records of customer agreement to payment processors and issuing banks. Abusive or unauthorized disputes may result in suspension or termination.

This policy may be updated from time to time. Updates apply prospectively and do not affect completed transactions.

Questions about this policy can be sent through the DartCloudFunctions contact page.